Privacy Policy

Welcome to NabdaNet. This Privacy Policy explains how Aljabal for Internet Services ("we", "us", or "our") collects, uses, protects, and shares information when you use the NabdaNet mobile application ("the App"). We are committed to safeguarding your privacy and ensuring transparency about our data practices.

By using NabdaNet, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of the App.

To provide our services, we collect the following types of information:

We use the information we collect strictly for the following purposes:

• Authenticating your identity and managing your ISP account access
• Displaying your account details, internet usage, and package information
• Processing payments and account top-ups through authorized payment channels
• Sending important service notifications and account alerts
• Handling customer support requests and resolving issues
• Verifying your identity through one-time passwords (OTP) via SMS

We do not sell, rent, or trade your personal information. Your data may be shared only with:

• Payment processors — Sadad, Tadawul, and Moamalat, solely to complete transactions you initiate
• Push notification services — Firebase Cloud Messaging (Google) or Huawei Push Kit, to deliver service notifications to your device
• ISP infrastructure — Our RADIUS/DMA systems that manage your subscriber account

These third parties receive only the minimum data necessary to perform their specific function and are bound by their own privacy obligations.

We implement appropriate technical and organizational measures to protect your information:

• All data transmission between the App and our servers is encrypted via HTTPS/TLS
• Sensitive credentials are stored securely on your device using platform-native secure storage (Keychain on iOS, encrypted preferences on Android)
• Payment processing is handled through certified payment gateways — we do not store your card or mobile wallet details
• Server-side data is stored in secured databases with access controls

We retain your information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account data is maintained while your ISP subscription is active. Payment transaction records are retained as required by applicable financial regulations. You may request deletion of your account data by contacting our support team.

You have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data, subject to legal retention requirements
• Withdrawal — Withdraw consent for optional data processing at any time
• Portability — Request your data in a portable format where technically feasible

To exercise any of these rights, please contact us through the details provided below.

NabdaNet is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify users through the App or other appropriate means. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: